Frequently Asked Questions

Both go through a review before going live.

• Account approval — after signing up and submitting your identity documents, the eSpotly team reviews your information to verify your identity. You will be notified once approved.
• Listing approval — after submitting your space details, the team reviews your listing and proof of ownership or authority over the space. Your listing only goes live after it passes this review.

For questions about your review status, contact [email protected].

Yes, with a valid reason (e.g. emergency or accessibility issue). Message the driver first, then tap "Cancel Booking" in the app.

Use in-app messaging on your booking screen.

• A booking is confirmed only after payment is received and the owner accepts.
• All bookings and transactions must go through the eSpotly app only. External transactions are not covered by eSpotly protection.
• For daily and monthly bookings, default check-in is 2:00 PM and check-out is 12:00 PM (noon).
• Daily bookings must be for consecutive dates. Non-consecutive dates require separate bookings.

Go to the Earnings section in the app. Earnings are shown per calendar day based on completed bookings — this reflects what was earned on each date, not what has been paid out yet.

Payouts are processed every Friday at 1:00 PM PHT, subject to payment clearing (3–10 banking days). Check the Payouts section to see your payout history and status.

Go to My Listings and tap your listing to manage it.

• Deactivate — temporarily hides your listing so no new bookings can be made. You cannot deactivate if you have confirmed bookings — wait for them to complete or cancel first. Pending or payment-required bookings will be auto-cancelled and drivers notified.
• Block dates — prevents new bookings on specific dates. You cannot block a date that already has a confirmed booking.

No — external transactions are not covered by eSpotly protection.

Yes — payments are handled by PayMongo with bank-level encryption.

Payouts run every Friday at 1:00 PM PHT. To qualify, a booking must be: (1) Paid — payment successfully received from the driver; (2) Payout Availability — payments go through a standard processing and settlement period before they become available for payout, this typically takes 3–10 banking days from booking completion depending on the payment method used; and (3) Completed — for hourly bookings, the booking must have ended; for daily and monthly bookings, payment confirmation is sufficient — the booking does not need to end before payout is processed. In all cases, at least 12 hours must have passed since the booking's start date and time. There is no weekly cutoff — all qualifying bookings are included, no matter when they happened. Bookings that have not yet met the clearing requirement by Friday carry over automatically to the next payout.

GCash & Maya (InstaPay): Credited in real time once released. Payouts exceeding ₱50,000 are automatically split into multiple ₱50,000 InstaPay transactions.

Bank Transfer: InstaPay is used for payouts of ₱50,000 or less (real-time). For payouts above ₱50,000, PESONet is used instead — batches submitted at 1:00–1:30 PM PHT, credited by 5:00 PM PHT on the same banking day (Monday–Friday, excluding public holidays).

It covers payment processing, app operations, customer support, SMS verification, and server costs.

The booking is automatically cancelled after 2 hours. Your space becomes available again immediately.

eSpotly will process the refund to the driver and reach out to you directly to recover the amount owed to eSpotly.

You can file an overstay report through the app within 4 hours of the booking end time. The reported overstay start time must also fall within this window — reports with a start time outside the 4-hour window will not be accepted. Once completed, the driver is charged at 3x your hourly rate per hour overstayed. You receive 85% of the overstay fee — the 15% eSpotly commission applies. Overstay payouts follow the same Friday payout schedule. See Terms and Conditions in Settings for more details.

Yes. eSpotly automatically escalates restrictions on both Drivers with repeated approved overstay reports and Owners who submit false or unsupported reports:

• 1st offense — warning
• 2nd offense — 3-day suspension
• 3rd offense — 7-day suspension
• 4th and beyond — permanent ban

See Terms and Conditions in Settings for more details.

• Check the driver's reviews and ratings before accepting a booking.
• Take photos of your space before and after each booking as a personal record.
• If a driver causes damage to your space, document it with photos and contact the nearest police station if necessary. eSpotly is not liable for damages caused by drivers. See Terms & Conditions for full details.
• Never share personal information with drivers outside the app.

Message the driver first through in-app messaging. If there's no response, contact [email protected].

Only you and the driver of a confirmed booking can see your personal info.

Payments are processed by PayMongo with bank-level encryption — card numbers are never stored.

Photos and ID documents are stored securely on Cloudinary.

Your data is retained while your account is active and as required by Philippine law. You can request access, correction, or deletion by emailing [email protected], or delete your account directly from the app via Home → Settings → Delete Account.

Location: general only, no background tracking.

You can delete your account directly from the app: Home → Settings → Delete Account. Your account and personal data will be removed immediately. Transaction records may be retained as required by Philippine law. You will not be able to log back in.

Deletion may be blocked if you have active or pending bookings, an unresolved overstay, an open overstay report, or a pending payout. To unblock faster, avoid accepting or submitting new bookings and resolve any outstanding overstay issues.