Frequently Asked Questions

Both your account and your listing go through a review process before going live.

• Account approval — after signing up and submitting your identity documents, the eSpotly team reviews your information to verify your identity. You will be notified once your account is approved.
• Listing approval — after submitting your space details, the eSpotly team reviews your listing and proof of ownership or authority over the space to confirm it is legitimate and accurately described. Your listing only goes live after it passes this review.

For questions about your review status, contact support@espotly.com.

Yes, with a valid reason (e.g. emergency or accessibility issue). Message the driver first, then tap "Cancel Booking" in the app.

Use in-app messaging on your booking screen.

• A booking is confirmed only after payment is received and the owner accepts.
• All bookings and transactions must go through the eSpotly app only. External transactions are not covered by eSpotly protection.
• For daily and monthly bookings, default check-in is 2:00 PM and check-out is 12:00 PM (noon).
• Daily bookings must be for consecutive dates. Non-consecutive dates require separate bookings.

Go to the Earnings section in the app. Earnings are shown per calendar day based on completed bookings — this reflects what was earned on each date, not what has been paid out yet.

Payouts are processed every Friday at 1:00 PM PHT, subject to payment clearing (3–10 banking days). Check the Payouts section to see your payout history and status.

Go to My Listings and tap your listing to manage it.

• Deactivate — temporarily hides your listing so no new bookings can be made. You cannot deactivate if you have confirmed bookings — wait for them to complete or cancel first. Pending or payment-required bookings will be automatically cancelled and drivers notified.
• Block dates — prevents new bookings on specific dates. You cannot block a date that already has a confirmed booking.

No — external transactions are not covered by eSpotly protection.

Yes — payments are handled by PayMongo with bank-level encryption.

Payouts run every Friday at 1:00 PM PHT. To qualify, a booking must be: (1) Paid — payment successfully received from the driver; (2) Payout Availability — payments go through a standard processing and settlement period before they become available for payout, this typically takes 3–10 banking days from booking completion depending on the payment method used; and (3) Completed — for hourly bookings, the booking must have ended; for daily and monthly bookings, payment confirmation is sufficient — the booking does not need to end before payout is processed. In all cases, at least 12 hours must have passed since the booking's start date and time. There is no weekly cutoff — all qualifying bookings are included, no matter when they happened. Bookings that have not yet met the clearing requirement by Friday carry over automatically to the next payout.

Bank Transfer (PESONet): Payout batches are submitted at 1:00–1:30 PM PHT and credits arrive by 5:00 PM PHT on the same banking day (Monday–Friday, excluding public holidays) if payout is more than ₱50,000. If equal to ₱50,000 or less, InstaPay is used instead (real-time).

GCash & Maya (InstaPay): Credited in real time once released. Note: InstaPay has a ₱50,000 per-transaction limit — payouts exceeding ₱50,000 will automatically be processed via Bank Transfer (PESONet) instead. Make sure you have a bank account saved in Settings if your earnings may exceed this amount.

It covers payment processing, app operations, customer support, SMS verification, and server costs.

The booking is automatically cancelled after 2 hours. Your space becomes available again immediately.

eSpotly will process the refund to the driver and reach out to you directly to recover the amount owed to eSpotly.

You can file an overstay report through the app within 4 hours of the booking end time. Reports submitted after this window will not be accepted. Once completed, the driver is charged at 3x your hourly rate per hour overstayed. You receive 85% of the overstay fee — the 15% eSpotly commission applies. Overstay payouts follow the same Friday payout schedule.

Yes. eSpotly automatically escalates restrictions on drivers with repeated overstay violations — up to a permanent ban on the 4th offense.

• Check the driver's reviews and ratings before accepting a booking.
• Take photos of your space before and after each booking as a personal record.
• If a driver causes damage to your space, document it with photos and contact the nearest police station if necessary. eSpotly is not liable for damages caused by drivers. See Terms & Conditions for full details.
• Never share personal information with drivers outside the app.

Message the driver first through in-app messaging. If there's no response, contact support@espotly.com.

Only you and the driver of a confirmed booking can see your personal info.

Payments are processed by PayMongo with bank-level encryption — card numbers are never stored.

Photos and ID documents are stored securely on Cloudinary.

Your data is retained while your account is active. Email support@espotly.com to access or delete your data.

Location: general only — no background tracking.