01 Introduction
eSpotly is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data.
02 Information We Collect
- Account Information: Name, email, mobile number, profile photo
- Identity Verification (Owners only): Government-issued ID and proof of ownership
- Payment Information: Payments are processed via PayMongo (GCash, QR Ph, and Card). eSpotly does not store any payment credentials or card details — all payment data is handled exclusively by PayMongo
- Payout Information (Owners only): Owner payout details (bank account number and preferred payout method) are securely stored by eSpotly solely for the purpose of disbursing earned payouts
- Usage Data: Booking history, listing activity, messages, reviews, interactions
- Location Data: General location only; no background tracking
- Device Information: Device type, OS, and app version
- SMS OTP Data: Mobile number and one-time passwords for account verification
03 How We Use Your Information
- Account management, bookings, and payments
- Owner identity verification
- Booking, support, and update communications
- Notifications you opted into
- SMS OTP verification for secure account creation
- Service improvement and new features
- Fraud detection and legal compliance
04 Information Sharing
- Other users: Name and photo for confirmed bookings only
- Railway (transaction and booking data management)
- PayMongo (payment processing)
- Semaphore (SMS OTP delivery)
- Cloudinary (image hosting)
- Law enforcement when required by law
05 Data Security
- All data transmitted with HTTPS/SSL encryption
- Passwords hashed and never stored in plain text
- Industry-standard security measures
- Regular security reviews
- No absolute security guarantee
06 Data Retention
- Data retained while account is active and as required by law
- OTP codes deleted after verification or 10 minutes, whichever is first
07 Your Rights
- Access, correct, or delete your data → support@espotly.com
- Request data portability
- Opt-out of non-essential communications
08 Children
eSpotly is not for users under 18 years old.
09 Changes to This Policy
We will notify you via app or email for significant changes.